1. Booking confirmation
A booking is considered confirmed after payment of a deposit of €50 / €100.
The remaining amount is paid on the day of the trip.
2. Cancellations by the client
More than 3 days before the trip:
- 100% refund of the deposit
48–72 hours before the trip:
- 50% refund of the deposit
- €25 is retained as a booking fee
Less than 48 hours before the trip:
- the deposit is non-refundable
No-show:
- the deposit is non-refundable
For bookings made less than 48 hours before the trip, the deposit is non-refundable in case of cancellation, as there is not enough time to find a replacement customer and the slot remains empty.
3. Poor weather conditions
- a new date or time is offered
- if the client cannot attend → 100% refund of the deposit
4. Cancellation on our side
- 100% refund of the deposit or rescheduling
In case of a technical issue, we may provide another boat with similar specifications. If the client does not accept the alternative → the deposit is fully refunded.
5. Delays
We kindly ask guests to arrive 10–15 minutes before departure.
- up to 15 minutes delay → the trip starts upon arrival
- over 15 minutes → the trip may be shortened
- over 30 minutes → may be considered a no-show
The price remains unchanged.
6. Boat capacity
- maximum 7 guests (excluding the captain)
Reducing the number of guests does not change the price.
7. Safety and captain’s authority
The captain has the final decision regarding safety.
Cancellation due to conditions:
- strong winds
- rough sea
- storm
- limited visibility
In such cases, the trip will be rescheduled or a 100% refund of the deposit will be issued.
Onboard behavior:
- the captain may refuse boarding to guests who are intoxicated or behave in a way that compromises safety
In such cases, the deposit is non-refundable.
8. Pricing
Reducing the number of guests does not affect the price.